Eron Santé: Innovating to Enhance the Customer Experience

How can a training organisation stand out while ensuring an optimal learner experience? Eron Santé, a leading player in medical training, took on this challenge by reinventing its practices with Glowbl. During our latest Masterclass, Océane Vermont, Pedagogical Manager, shared an inspiring transformation: moving from top-down teaching to a collaborative and accessible experience for both learners and trainers.


Attracting top experts and ensuring high-quality teaching

When Océane joined Eron Santé, the organisation was using a virtual classroom platform nearing the end of its contract. This was the perfect opportunity to rethink their approach. She was looking for a solution that mirrored the interaction and shared experiences of in-person sessions. The objective? To encourage collaboration and peer learning—an essential factor for homogeneous groups like nurses and doctors.

For demanding technical training like those offered by Eron Santé, the trainers are experienced professionals (doctors, nurses, physiotherapists). While highly knowledgeable in their fields, they are not professional educators and are often unfamiliar with digital tools and virtual classrooms.

Océane summarises the challenge well:
“The real challenge was to recruit top experts while providing them with simple tools to deliver effective and engaging teaching.”

The goal? To meet the growing expectations of learners while standing out in a competitive market.


The Glowbl solution: a collaborative and user-friendly space

Glowbl quickly impressed with its innovative features:

  • Island-based organisation that recreates a group dynamic conducive to interaction. Participants freely discuss, share experiences, and work on clinical cases in small groups before presenting their findings.
  • An intuitive and pre-configured pedagogical workflow, integrating materials and tools in advance. Trainers can focus entirely on their expertise.
  • Collaborative tools, such as shared notes and post-its, that enhance interactivity.
  • Tailored support: Glowbl offers hands-on workshops to help even novice trainers adopt the platform with ease.

For Océane, these features do more than digitise training sessions. They infuse a convivial and human dimension often missing from traditional virtual tools.


Results that build loyalty among learners and trainers

With Glowbl, Eron Santé transformed its teaching approach and organisation:

  • Reassured and loyal trainers: reduced mental load thanks to simple and effective tools.
  • An engaging learner experience: learners unanimously praise the convivial and participatory experience.
  • Strong differentiation in the market: enhanced perceived quality and pedagogical innovation serve both learners and clients.

Océane shares:
“Glowbl helps us deliver dynamic and collaborative training while putting trainers in the best position to succeed. It’s a real driver of loyalty.”


Conclusion: Glowbl in service of pedagogical excellence

By combining simplicity, innovation, and conviviality, Glowbl meets the needs of both experts and learners. It is the ideal solution for any organisation seeking to combine excellence with differentiation.